I teach, consult and am an marketing and advertising expert witness.
I teach, consult and
am an expert witness that under the 9 P's “People” is the
concept of attracting, engaging and converting your potential customers or
prospects from the beginning of the process to purchase.
An example of a signature product or service policy? What consumers were given. Unfortunately they weren't listening.
More than 50 years. Some
thought it was a competitive difference. Actually it wasn’t.
The
number one reason chosen of why booking with one of their competitors.
Southwest Airlines stated “80% of Southwest(’s own) customers, and 86% of potential customers, prefer an assigned seat,” admitting that, "when a customer elects to stop flying with Southwest and chooses a competitor, open seating is cited as the number one reason for the change.
More than 50 years.
Part of “Product,”
and “People, under the nine P’s of Marketing
On
Southwest, open seating is now assigned seats.
And with the assigning seats, they will also offer premium seating with extra legroom.
It’s about listening to the customers and wanting to generate income. Premium seating is a significant sources of revenue.
For more on ideas, concepts and Marketing solutions: Go to LondreMarketing.com and look under “Articles and Resources” and the 9P’s/Nine P’s ©2007. Specifically you will find them detailed at 9P’s/Nine P’s.
For more fun, marketing strategies/tactics and facts: Go to Marketing Trivia with 64 stimulating questions and answers at Londre Marketing Consultants, LLC.